APICS - Philadelphia Area Network Chapter
CSCMP - Council of Supply Chain Management Professionals
ISM - Institute for Supply Management
TCP - Traffic Club of Philadelphia
WERC - Warehousing Education and Research Council
Supply Chain Management – A Customers Leap of Faith?
Every customer makes a “Leap of Faith”, when they place an order with a company. “Look before you Leap” is a cautionary action taken by most consumers. It is supply chain managements job to satisfy a customer by delivering in a timely manner and in a timely fashion. Every company just like Benjamin Franklin knows that “Time is Money”, -when dealing with customer service. It is the essence of SCM to balance the requirements of the company with the needs of the customer in order to “Leap over the Hurdles”. We want to keep the customer – and keep them coming back for more!
Date: Wednesday March 11, 2020
Cost: $49 members; $56–Non-members; $35 – Young Professionals or Students
REGISTRATION DEADLINE: March 5, 2020
TOPIC: Supply Chain Management – Fasten Your Seat Belts
SPEAKER: Dr. C. John Langley, Clinical professor, Supply Chain information systems and director of development, Center for Supply Chain Research at Smeal College of Business at The Pennsylvania State University
Dr. Langley is a Clinical professor, Supply Chain Information Systems and Director of Development, Center for Supply Chain Research® at Smeal College of Business at The Pennsylvania State University. He has also worked as SCL Professor of Supply Chain Management at Georgia Tech Supply Chain & Logistics Institute and was the Dove Distinguished Professor of Logistics and Supply Chain Management at the University of Tennessee. In addition he is an entrepreneur being the owner of a professional Ice hockey team called the Knoxville Ice Bears located in Knoxville, TN.
For the 24th consecutive year, he has led the Annual Third Party Logistics Study that is released annually at the CSCMP national conference. Since 1996, this study has documented and measured the transformation of the third-party logistics industry. The 2019 study showed that “83% of shippers and 98% of 3PLs were in accord that 3PL usage had translated into improving customer services “to the ultimate customers.” It shows that shippers and their 3PL providers are increasingly moving toward meaningful partnerships and working together to accomplish their supply chain goals. The demand for 3PL services is expected to about double the pace of GDP growth at 5.2 percent between 2018 and 2022.
4:45 Registration / 5:00 Networking Reception & Cash Bar / 6:15 Dinner / 7:30 Keynote Speech
8:30 Q&A / 8:45 Closing Comments / 9:00 Adjourn
Location: William Penn Inn, 1017 DeKalb Pike, Gwynedd, PA 19002 Phone: (215) 699-9272
Take PA Turnpike to Route 309 North to Springhouse-Norristown Road Exit. Turn left onto Norristown road, go through Springhouse and past Gwynedd Mercy College (Norristown Road becomes Sumneytown Pike). The William Penn Inn is on the left side, exactly 2 1/2 miles from the Route 309/Springhouse-Norristown Road exit.